Refund policy

Rights from defective performance

1. The Seller is responsible to the Buyer that the goods are free of defects upon receipt. In particular, according to § 2161 paragraph 1 Coll. No. 89/2012 Coll., Civil Code, as amended, the Seller is responsible to the Buyer that:
   
   a.) the goods have properties that the parties have agreed upon, and in the absence of an agreement, such properties that the Seller has described or that the Buyer expected with regard to the nature of the goods and on the basis of advertising carried out by the Seller,
   b.) the goods are suitable for the purpose that the Seller states for their use or for which goods of this type are usually used,
   c.) the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
   d.) the goods comply with the requirements of legal regulations.
   
2. The Buyer hereby acknowledges that the Seller focuses on the sale of flowers, i.e. goods that are subject to rapid deterioration. Due to the fact that the subject of the purchase contract is flowers, as perishable goods, the order cannot be canceled after the delivery has been made, nor can the purchase contract be withdrawn, except for the procedure according to paragraph 5 below.
   
3. The buyer or recipient (i.e. a natural or legal person to whom the Seller sends the goods to a specified place according to the Buyer's order) takes over the goods by signing the delivery document or delivery note and hereby also confirms that he has received the goods in good condition, i.e. without defects. In the event that the goods are damaged (e.g. broken flowers) or have other defects, the Buyer or recipient is entitled to refuse to accept the goods, or to accept the goods subject to their damage or defects, which they indicate on the delivery document or delivery note with their signature. In such a case, the buyer is also obliged to notify the seller of this damage or other defect in the goods by calling +420 777 898 346 or by email   info@fleur21.cz,   without undue delay after the Buyer or recipient had the opportunity to inspect the goods. Later complaints will not be taken into account.
   
4. In the event of demonstrable damage or other defect in the goods, the Buyer has the right to a reasonable discount on the price of the goods, free removal of the defect in the goods, or to its replacement, if this is not unreasonable due to the nature of the damage or defect. If the exchange of goods is not possible, the Buyer is entitled to withdraw from the contract. The buyer chooses a claim from liability for defects at the same time as notification of damage or defect in the goods.
   
5. The Seller is not responsible for damage to the goods caused by the Buyer and/or Recipient, e.g. mechanical damage caused by careless handling or neglect of at least basic care of the goods.
   
6. The seller is not responsible for incorrect contact details of the recipient or for the fact that the recipient was not reached at the place specified in the order within the transport period for any reason.